What are streams?

In Helptail there are two type of streams: inbound and outbound streams.

They are called streams because they can have both a stream of (inbound or outbound) entries. Makes sense, right?

Inbound Stream

An inbound stream is where you get incoming data. This data is most likely coming via an embeddable form in your webapp that was submitted by a customer. These “entries” can be viewed in your dashboard.

Read more about inbound streams.

Outbound Stream

An outbound stream is for outgoing data. In other words: messages, annoucement and other types of content sent to your customers.

Read more about outbound streams.