Finally! An email support tool for SaaS companies
Build better relationships with your customers
You really tried your best to do support different with your SaaS company. No tickets that can be opened or closed, provide swift and useful responses, follow up if needed and so on. But it is simply too hard. You want to reach out to all customers when that frequently requested feature is released or want to let them know you are fixing that bug that crept in after the last release.
But no tool lets you work like this. They either turn support emails in tickets (and worse: make it visible to the customer!) or they are focussed on eCommerce usecases. It doesn’t have to be like this!
So how does Helptail do things differently?
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Follow Ups
For more involved support requests, you can create a Follow Up. Bug came in? Add them to a Follow Up! Feature request? Add to Follow Up! Follow Ups work like a little project management tool: assign people and add tasks
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Beautiful UI
Who doesn't like pretty things? Helptail spots a beautiful and easy to use interface where you enjoy working from every day.
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Connect with your error monitoring tool
Proactively reach out when a customer stumbles upon a bug: “we are working on it” or “here's how you can work around it for now”. That's some solid customer relationship building!
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AI to help you write replies
AI can help you write more succint replies quicker. Add links to your docs or some blogposts. Be more thoughtful about by adding a personal note about your customer's business.
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Connect with Stripe
For SaaS companies, Stripe is the go-to solution for payments. See at a glance all your customer's billing details and create automations off of it.
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Helptail is opinionated
Helptail expects you to follow a certain workflow. No way around it, go with the flow and prosper (or not).
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Common features included
Bring you own email server. Contacts. Invite your whole team. Send later. Reminders. And so on.
Hold up… I've got some questions!
Sure! I’ve thought of some questions and will present those as generally asked questions. If you do have a question not listed here, please reach out to me.
- Wait, is this new? Do we really need another support tool?
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That depends. If you are a SaaS company, you know how the majority of current tools don’t cut it. Because the relationship with customers in your SaaS business is really different than that of, let’s say, an eCommerce business. So, yes, a better email support tool focussed on calm SaaS companies has its place.
- Does Helptail come with the familiar support tools like chat or a knowledge base?
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No. Calm SaaS companies shouldn’t use a live chat. It takes away from your needed focussed time. As for a knowledge base: you are probably better off building one yourself (using a static site generator). Be in control and has the upside of having the content on your own domain too.
- Who is behind this? What's the story?
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That’s me, Eelco. I’m a founder of multiple SaaS products (currently running Spinal). Helptail is based on an internal tool I built years ago. Whenever other founders saw the tool or customers complimented support, I got questions like: can I use this too? So late 2022 I started a complete rebuild to make it available to other SaaS companies.
- So when can I use this too?
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Currently Helptail is being used as a private beta at Spinal and a handful of other SaaS-friends. It’s working remarkably well, but there are some things missing or working a bit wonky. Add yourself to the waitlist to be the first to get access.
Shut up and let me join the waitlist!
Keep in mind that Helptail is currently in private beta with only a handful companies. It might take a while before you can start using Helptail. There’s no ETA, but I do get in touch with each and every one you to see if Helptail is a fit for you.