An email support tool for SaaS companies

Run a SaaS for long enough, and you know that at some point support will become the defining feature of your business. Not just an afterthought, but something that makes a difference for your growth. As a small SaaS great support can set you apart against faceless enterprises and boosts your word-of-mouth marketing.

Your customers don’t just do business with a company, but with a company run by humans. That human touch is what makes the difference. A great product gets the signup, but the people of the company gets them to stay. That’s why you provide the best possible support.

Not an easy feat! Also the options for email support tools are plenty, but none seem to understand how SaaS companies work. You want a fantastic way to answer support emails. You don’t need chat. It’s way too time-consuming. You don’t need a knowledge base, your marketing site built with a Static Site Generator can do that. You don’t need surveys, product tours, omnichannels or whatever other upsell feature…

Just a great tool that let’s you answer support emails. While staying calm… Say No More!

That’s Helptail. For your calm SaaS company, by a calm SaaS company.