Blog

Tips, thoughts and ideas to run a more calm support team. By the Helptail team.

Sooner or Later, Support Will Become a Feature of your SaaS

Amongst starting, and even intermediate, SaaS founders, there is often the costly mistake of focusing on the software part of SaaS, while forgetting about the service part. But more and more SaaS' founders start to recognize the indispensability of exceptional customer support.
The Complete Guide to Setting Up BIMI in 2023

Learn step-by-step how to set up Brand Indicators for Message Identification (BIMI) for Gmail. This guide covers DMARC, DNS, troubleshooting, and best practices to optimize email deliverability.
How to get the cancellation reasons in Stripe

Get cancellation details from Stripe right away using Helptail. Identify recurring churn reasons, address issues driving abandonment, and take data-driven actions to prevent cancellations and recover revenue.