Connect with Stripe

You can get billing and subscription details from your contacts by connecting your Stripe account. Head over to your settings and select Connect with Stripe. You will be redirected to Stripe to select your account and are then redirected back to Helptail. Syncing your data is done every two hours.

Gathered details #

Helptail gets the following data per contact:

• Their plan, inc. monthly/yearly amount

• When they started their subscription

• The subscription status: active, trialing, canceled, etc.

• Upon cancellation: their cancellation details (date, reason and feedback)